Guarantee Policy

All items are refundable excluding shipping cost and handling fee within 7 days of receipt without any reason, provided the item is returned in original condition.

Most of our products have a certain guarantee period from the date of original purchase. Please check the item description carefully for more information. During the guarantee period, please send back the broken unit to us and we will send you a new one for replacement after we receive the broken unit. Please note that you must cover all shipping costs. Exchanges will be provided on products within the guarantee period.

We need you to send them back because we are required to post broken items to the factory to ask for replacement as well.

We do not  provide any envelope or postage for returned items. Please contact us to confirm our receiving address with us before you ship back broken item, or we will not be responsible if it is lost.  You may contact us at admin@vapor4u.com.

Though we suggest our customers choose the cheapest shipping method to ship back broken items, we are not responsible for lost parcels.  We appreciate your understanding.